Customer Service

All the Nobis are free shipping to all over the world. The Shipping time is about 7-10 business days.
We will try our best to ship out your order as soon as possible, meanwhile we will email you to confirm your order. Normally within 24 hours if the products are in stock. In any event, we will dispatch your order within 48 hours. If we can't ship out your order on time, we also email you to tell the detailed delivery time. Of course if we won't keep our promise, you have the right to cancel your order for receiving a full refund.


Warm prompt: Do remember to write the detailed shipping address, if nobody is at home, please leave us your telephone number, so that you can receive your order smoothly.


Cancellations


If you wish to cancel your order, pls email us immediately. 10% cancellation fee applies. Shipped orders cannot be cancelled. Hope you can understand. Thank you.


Returns


In the occasional event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason first. Then we will provide you with further instructions about our shipping information. Goods must be returned unuesd and contain all the original packaging and labels. After receiving the return goods, we will refund your the payment.


Exchanges


To exchange a product, you must email us and inform us of the reason. Then we will provide you with further instructions about our shipping information. The goods can be exchanged under the circumstances of unuesd and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated.

We strongly recommend that you use traceable shipping. If your goods lose on the road, you can trace the shipping company. For overseas orders this process sometimes can take up to 30 days.


Insurance


You don't need to pay extra money for the insurance. The shipping company will be responsible for all the items they undertake. Over 99% of the items will be delivered safely. In case your item get lost or damaged, we will be responsible for half of the loss.